WHAT INFORMATION DO WE COLLECT?
We collect information from you when you visit our site or engage in site features; including but not limited to: placing an order, registering on our website, or communications. We may ask for your name, job title, address, contact information, credit card information, demographics, or other information relevant to customer surveys and offers. We also collect information about gift recipients so that we can fulfill gift purchases. The information we collect about gift recipients is not used for marketing purposes.
HOW DO WE USE THE INFORMATION COLLECTED?
We use the information provided for internal record keeping, to better tailor the website and offerings to your preferences. It also allows us to better serve you, quickly process transactions, or administer a promotion, survey, contest or other site feature.
The information you have provided may also allow us to send emails with information that may be of interest to you. You will not get these emails if you have not opted-in by subscribing, placing an order or registering on one of our forms; you can opt-out at any time by contacting us or opting-out from any promotional emails you get. However, order processing and update information in relation to a specific order is not considered marketing, and those emails and communications are excluded from opting-out.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways: 1) You can choose to only fill out required information on forms. 2) If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at email@example.com . We will promptly correct any information found to be incorrect.
HOW DO WE PROTECT YOUR INFORMATION?
When you place orders all sensitive/credit information supplied to us is transmitted through Stripe on a secured server. For more information about Stripe, please click HERE.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
WHAT DO WE DISCLOSE TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Naturally Crated. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Please read the following terms and conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Unless otherwise noted, the design of the Site, the Site as a whole and all materials that are part of the Site (collectively, "Contents") are intellectual properties owned, controlled or licensed by Naturally Curated LLC (Naturally Crated) or its subsidiaries and affiliates. Any use of the Contents without Naturally Curated LLC's (Naturally Crated) express written consent is strictly prohibited.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Naturally Curated LLC (Naturally Crated) disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Naturally Curated LLC (Naturally Crated) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Naturally Curated LLC (Naturally Crated) does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Naturally Curated LLC (Naturally Crated) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Naturally Crated has been advised of the possibility of such damages.
In the event that a Naturally Curated LLC (Naturally Crated) product or gift box is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. If your credit card has already been charged, we shall issue a credit to your credit card account in the amount of the incorrect price.
All descriptions and claims are based upon the descriptions and claims of our trusted vendors and manufacturers. Naturally Curated LLC (Naturally Crated) is not liable for claims about allergens, ingredients, certifications, or any other claims that may be deemed false.
Due to the use of recycled, natural, hand-made and unique materials, products may differ slightly in color, size, pattern and other variants from the website, pictures or other marketing materials and descriptions. These are not product defects and will not be treated as such.
You agree to indemnify, defend, and hold harmless Naturally Curated LLC (Naturally Crated), its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Returns + Exchanges
Returns are accepted within 15 business days of original purchase, in original packaging only.
We do our best to treat our customers fairly; we ask that our customers treat us fairly as well.
We are unable to accept returns or exchanges on opened or used products
We are unable to accept returns or exchanges of custom orders
We are unable to accept returns or exchanges of quarterly subscription crates
We are unable to accept returns or exchanges of sale items
Refunds will be given in full for products that meet the return requirements stated above, less shipping expenses. Refunds are given for physical products only. Shipping charges will not be refunded. Processed refunds may take 5-10 business days to appear in your account, depending on your financial institution.
We will honor exchanges on any items that meet the above criteria for returns. Return shipping to Naturally Curated LLC (Naturally Crated), and shipping for the replacement product must be paid by the customer.
Items can only be exchanged for equal or greater value of the original product purchased. An invoice will be sent for the difference in cost of exchages greater than the original purchase value, and/or shipping costs incurred. Invoices must be paid in full for replacement products to ship.